Red
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Can I cancel an Automatic Smart Charging schedule if needed?
If applicable, yes! You're in control of your schedule. You can always override smart schedules and charge immediately by replying “CHARGE NOW” to 59972. You can also customize your automatic smart...
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Will participating In WeaveGrid drain my 12v battery?
Vehicle battery health and preserving your state of charge are topmost priorities for WeaveGrid. To ensure optimal vehicle performance with our vehicle integrations, we stay current on automaker...
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When will Automatic Smart Charging begin with my Home Charging Station?
After you're enrolled, we'll notify you by SMS when Automatic Smart Charging will begin. Once notified, please remove any charging schedules or timers to avoid conflicts with the smart charging...
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How does WeaveGrid Automatic Smart Charging interact with my home charger's scheduling settings?
If you are enrolled in a program with automatic smart charging with your home charging station, WeaveGrid works by setting daily charging schedules for your vehicle through your charger.Based on yo...
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What is a Peak Demand Event?
Peak Demand Events occur when your utility designates specific hours that are peak periods of high energy demand and strain on the electricity grid. As a customer, these events are opportunities to...
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What vehicles and home charging stations are qualified to participate?
Currently, the SRP EV Smart Charge™ Program accepts only Tesla vehicles for participation. However, if you do not have a Tesla, owning a ChargePoint® Home Flex, Wallbox® Pulsar Plus, or Emporia®...
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How does Automatic Smart Charging work with my Charger?
If you are enrolled in a program with automatic smart charging with your home charging station, WeaveGrid works by setting daily charging schedules for your vehicle through your charger. Based on y...
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Where can I find the terms and conditions for this program?
Here you can find the WeaveGrid Privacy Policy and Terms of Service. Here you can find the SRP Terms and Conditions.
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Who can I contact if I have additional questions about the SRP EV Smart Charge™ program?
Call or send an email to SRP’s Connected Home support team at (602) 236-2951 or support@srpconnectedhome.com for more information or to request to end your participation in the program.
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How do I unenroll?
If you need to leave the SRP EV Smart Charge™ program, call or send an email to SRP’s Connected Home support team at (602) 236-2951 or support@srpconnectedhome.com