I’m having trouble with the WeaveGrid app, what do I do?

The app isn't working properly. What should I check?

If you're experiencing issues with the app, try these steps:

1. Check your internet connection – Make sure you're connected to Wi-Fi or have cellular data enabled
2. Update the app – Go to the App Store and check for app updates
3. Update your phone's software – Make sure your iPhone/iPad is running iOS 15.1 or later
4. Restart the app – Close the app completely and reopen it
5. Restart your device – Power off your phone/iPad and turn it back on
6. Reinstall the app – Delete and reinstall the WeaveGrid app from the App Store

If issues persist after trying these steps, contact our support team.

I can't download the app from the App Store. What should I do?

Make sure:

• You're signed in to your Apple ID
• Your device is running iOS 15.1 or later
• You have enough storage space on your device
• Your App Store is working properly (try downloading another app to test)

If you still can't download it, contact Apple Support, or our team for assistance.

I can’t download the app because I have an Android. When will the Android app be available?

We're actively working on an Android version of the WeaveGrid app! It will be out later this year.

In the meantime, you can access all features through our web dashboard at https://charge.weavegrid.com/login/dashboard.

Have more questions? Reach out to our support at support@weavegrid.com.