I’m having trouble with the WeaveGrid app, what do I do?

The app isn't working properly. What should I check?

If you're experiencing issues with the app, try these steps:

1. Check your internet connection – Make sure you're connected to Wi-Fi or have cellular data enabled
2. Update the app – Go to the App Store and check for app updates
3. Update your phone's software – Make sure your device is using the latest software
4. Restart the app – Close the app completely and reopen it
5. Restart your device – Power off your device and turn it back on
6. Reinstall the app – Delete and reinstall the WeaveGrid app from the app store

If issues persist after trying these steps, contact our support team.

I can't download the app from the iOS App Store. What should I do?

If you're having trouble downloading the app, please check the following:

• You're signed in to your Apple ID.
• Confirm your device is running iOS 15.1 or later.
• Verify you have enough storage space on your device in Settings > Storage.
• Ensure you have a stable WiFi or mobile data connection.
• Check your App Store is working properly by downloading another app to test.

If you still can't download it, contact Apple Support, or our team for assistance.

I can't download the app for my Android device. What should I do?

If you're having trouble downloading the app, please check the following:

• You're signed in to your Google Play account.
• Confirm your device is running Android 7.0 or later.
• Verify have enough storage space on your device in Settings > Storage.
• Ensure you have a stable WiFi or mobile data connection.
• Try downloading a different free app. If that also fails, the issue is likely with your Play Store cache or Google account settings.

Still stuck? Send a screenshot of any error codes to Google Play Support or our support team, and we’ll help you troubleshoot further.

Have more questions? Reach out to our support at support@weavegrid.com.